Research Catalog
Management of service operations : text, cases, and readings
- Title
- Management of service operations : text, cases, and readings / W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff.
- Author
- Sasser, W. Earl.
- Publication
- Boston : Allyn and Bacon, c1978.
Items in the Library & Off-site
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Book/Text | Request in advance | JLE 79-2897 | Offsite |
Details
- Additional Authors
- Description
- xv, 734 p. : ill.; 24 cm.
- Subject
- Service industries > United States > Management > Case studies
- Note
- Based on case studies developed at the Harvard Business School.
- Bibliography (note)
- Includes bibliographical references and index.
- Call Number
- JLE 79-2897
- ISBN
- 0205061044
- LCCN
- 78007137
- OCLC
- 3893812
- NYPG794678016-B
- Author
- Sasser, W. Earl.
- Title
- Management of service operations : text, cases, and readings / W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff.
- Imprint
- Boston : Allyn and Bacon, c1978.
- Bibliography
- Includes bibliographical references and index.
- Added Author
- Olsen, Richard Paul.Wyckoff, D. Daryl.Harvard University. Graduate School of Business Administration.
- Research Call Number
- JLE 79-2897