Research Catalog
The service edge : 101 companies that profit from customer care
- Title
- The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.
- Author
- Zemke, Ron.
- Publication
- New York : New American Library, c1989.
Items in the Library & Off-site
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | JBE 96-1989 | Offsite |
Details
- Additional Authors
- Schaaf, Dick.
- Description
- xviii, 584 p.; 24 cm.
- Subjects
- Note
- "NAL books."
- Includes index.
- Bibliography (note)
- Bibliography: p. 570-576.
- Call Number
- JBE 96-1989
- ISBN
- 0453006477
- LCCN
- 88028869
- OCLC
- 18496417
- NYPG89-B47424
- Author
- Zemke, Ron.
- Title
- The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.
- Imprint
- New York : New American Library, c1989.
- Bibliography
- Bibliography: p. 570-576.
- Added Author
- Schaaf, Dick.
- Research Call Number
- JBE 96-1989