Research Catalog

Winning banks : managing service quality for customer satisfaction

Title: Winning banks : managing service quality for customer satisfaction / M. Ray Grubbs, R. Eric Reidenbach.
Author: Grubbs, M. Ray.
Publication: Rolling Meadows, Ill. : Bank Administration Institute, c1989.

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Request for On-site Use Request Scan How do I pick up this item and when will it be ready?	Text	Request in advance	JBE 90-276	Offsite

Additional Authors

Description

ix, 149 p. : ill.; 24 cm.

Subject

Note

Call Number

JBE 90-276

ISBN

1555201024

LCCN

89060332

OCLC

Author

Grubbs, M. Ray.

Title

Winning banks : managing service quality for customer satisfaction / M. Ray Grubbs, R. Eric Reidenbach.

Imprint

Rolling Meadows, Ill. : Bank Administration Institute, c1989.

Added Author

Reidenbach, R. Eric.

Bank Administration Institute.

Research Call Number

JBE 90-276