Research Catalog

Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing

Title: Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing / David E. Bowen, Richard B. Chase, Thomas G. Cummings, and associates.
Author: Bowen, David Earl.
Publication: San Francisco : Jossey-Bass, 1990.

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Request for On-site Use Request Scan How do I pick up this item and when will it be ready?	Text	Request in advance	JBE 90-923	Offsite

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Additional Authors

Description

xxviii, 414 p.; 24 cm.

Series Statement

The Jossey-Bass management series

Subject

Service industries > Management

Note

Includes indexes.

Bibliography (note)

Includes bibliographical references.

Call Number

JBE 90-923

ISBN

1555422225

LCCN

90004047

OCLC

21036228
21036228

Author

Bowen, David Earl.

Title

Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing / David E. Bowen, Richard B. Chase, Thomas G. Cummings, and associates.

Imprint

San Francisco : Jossey-Bass, 1990.

Series

The Jossey-Bass management series

Bibliography

Includes bibliographical references.

Added Author

Chase, Richard B.

Cummings, Thomas G.

Research Call Number

JBE 90-923

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