Research Catalog

Service breakthroughs : changing the rules of the game

Title: Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
Author: Heskett, James L.
Publication: New York : Free Press ; Toronto : Collier Macmillan, c1990.

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Additional Authors

Description

xii, 306 p. : ill.; 25 cm.

Donor/Sponsor

Gift of the Morgan Guaranty Trust Endowment for the Economic and Public Affairs Division

Subjects

Bibliography (note)

Call Number

JBE 90-1654

ISBN

0029146755 :

LCCN

90034202

OCLC

Author

Heskett, James L.

Title

Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.

Imprint

New York : Free Press ; Toronto : Collier Macmillan, c1990.

Bibliography

Includes bibliographical references (p. 279-293) and index.

Added Author

Sasser, W. Earl.

Hart, Christopher W. L.

Research Call Number

JBE 90-1654