Research Catalog
The real heroes of business-- and not a CEO among them : world-class frontline service workers : how do you find them? Train them? Manage them? Retain them?
- Title
- The real heroes of business-- and not a CEO among them : world-class frontline service workers : how do you find them? Train them? Manage them? Retain them? / Bill Fromm and Len Schlesinger.
- Author
- Fromm, Bill.
- Publication
- New York : Currency/Doubleday, 1994.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | JBE 94-1576 | Offsite |
Details
- Additional Authors
- Schlesinger, Leonard A.
- Description
- xxiv, 337 p. : ill.; 24 cm.
- Subjects
- Note
- "A Currency book"--T.p. verso.
- Includes index.
- Call Number
- JBE 94-1576
- ISBN
- 0385425554
- LCCN
- 93039817
- OCLC
- 29218883
- NYPG94-B29678
- Author
- Fromm, Bill.
- Title
- The real heroes of business-- and not a CEO among them : world-class frontline service workers : how do you find them? Train them? Manage them? Retain them? / Bill Fromm and Len Schlesinger.
- Imprint
- New York : Currency/Doubleday, 1994.
- Edition
- 1st ed.
- Added Author
- Schlesinger, Leonard A.
- Research Call Number
- JBE 94-1576