Research Catalog

Winning the service game

Title
Winning the service game / Benjamin Schneider, David E. Bowen.
Author
Schneider, Benjamin.
Publication
Boston, Mass. : Harvard Business School Press, c1995.

Items in the Library & Off-site

Filter by

1 Item

StatusFormatAccessCall NumberItem Location
TextUse in library JBE 09-687Schwarzman Building - General Research Room 315

Details

Additional Authors
Bowen, David Earl.
Description
xi, 295 p. : ill.; 25 cm.
Subject
  • Customer services > Management
  • Employees > Training of
  • Incentives in industry
Bibliography (note)
  • Includes bibliographical references and index.
Call Number
JBE 09-687
ISBN
0875845703 (alk. paper)
LCCN
94034590 //r95
OCLC
31076335
Author
Schneider, Benjamin.
Title
Winning the service game / Benjamin Schneider, David E. Bowen.
Imprint
Boston, Mass. : Harvard Business School Press, c1995.
Bibliography
Includes bibliographical references and index.
Added Author
Bowen, David Earl.
Research Call Number
JBE 09-687
View in Legacy Catalog