Research Catalog
The loyalty effect : the hidden force behind growth, profits, and lasting value
- Title
- The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.
- Author
- Reichheld, Frederick F.
- Publication
- Boston, Mass. : Harvard Business School Press, c1996.
Items in the Library & Off-site
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2 Items
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | JBE 96-626 | Offsite | |
| Text | Request in advance | JBE 96-626 | Offsite |
Details
- Additional Authors
- Teal, Thomas, 1937-
- Description
- xii, 323 p. : ill.; 24 cm.
- Subjects
- Bibliography (note)
- Includes bibliographical references (p. 311-314) and index.
- Call Number
- JBE 96-626
- ISBN
- 0875844480
- LCCN
- 95039972
- OCLC
- 33160989
- Author
- Reichheld, Frederick F.
- Title
- The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.
- Imprint
- Boston, Mass. : Harvard Business School Press, c1996.
- Bibliography
- Includes bibliographical references (p. 311-314) and index.
- Added Author
- Teal, Thomas, 1937-
- Research Call Number
- JBE 96-626