Research Catalog

The eleventh commandment : tranforming to "own" customers

Title
The eleventh commandment : tranforming to "own" customers / Sandra Vandermerwe.
Author
Vandermerwe, Sandra.
Publication
New York : Wiley, 1996.

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TextRequest in advance JBF 96-696Offsite

Details

Description
p. cm.
Subject
  • Customer relations
  • Consumer satisfaction
  • Customer services
Bibliography (note)
  • Includes bibliographical references and index.
Call Number
JBF 96-696
LCCN
96006473
OCLC
34245154
Author
Vandermerwe, Sandra.
Title
The eleventh commandment : tranforming to "own" customers / Sandra Vandermerwe.
Imprint
New York : Wiley, 1996.
Bibliography
Includes bibliographical references and index.
Research Call Number
JBF 96-696
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