Research Catalog
Measuring and managing customer satisfaction : going for the gold
- Title
- Measuring and managing customer satisfaction : going for the gold / Sheila Kessler.
- Author
- Kessler, Sheila.
- Publication
- Milwaukee, Wis. : ASQC Quality Press, c1996.
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | JBE 96-2967 | Offsite |
Details
- Description
- xii, 228 p. : ill.; 24 cm.
- Subject
- Bibliography (note)
- Includes bibliographical references (p. 215-216) and index.
- Call Number
- JBE 96-2967
- ISBN
- 0873893646 (alk. paper)
- LCCN
- 96019579
- OCLC
- 34651602
- Author
- Kessler, Sheila.
- Title
- Measuring and managing customer satisfaction : going for the gold / Sheila Kessler.
- Imprint
- Milwaukee, Wis. : ASQC Quality Press, c1996.
- Bibliography
- Includes bibliographical references (p. 215-216) and index.
- Research Call Number
- JBE 96-2967