Research Catalog
Working in the service society
- Title
- Working in the service society / edited by Cameron Lynne Macdonald and Carmen Sirianni.
- Publication
- Philadelphia : Temple University Press, 1996.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Not available - In use until 2024-01-26 - Please for assistance. | Text | Request in advance | JBE 97-59 | Offsite |
Details
- Additional Authors
- Description
- x, 362 p. : ill.; 24 cm.
- Series Statement
- Labor and social change
- Subject
- Bibliography (note)
- Includes bibliographical references.
- Contents
- The service society and the changing experience of work / Cameron Lynne Macdonald and Carmen Sirianni -- Rethinking questions of control : lessons from Macdonald's / Robin Leidner -- The politics of service production : route sales work in the potato-chip industry / Steven H. Lopez -- Consumers' reports : management by customers in a changing economy / Linda Fuller and Vicki Smith -- Service with a smile : understanding the consequences of emotional labor / Amy S. Wharton -- From servitude to service work : historical continuities in the racial division of paid reporductive labor / Evelyn Nakano Glenn Family, gender, and business in direct selling organizations / Nicole Woolsey Biggart -- Reproducing gender relations in large law firms : the role of emotional labor in paralegal work / Jennifer L. Pierce -- Invisibility, consciousness of the Other, and ressentiment among Black domestic workers / Judith Rollins -- Shadow mothers, nannies, au pairs, and invisible work / Cameron Lynne Macdonald -- Resisting the symbolism of service among waitresses / Greta Foff Paules -- "The customer is always interesting" : unionized Harvard clericals renegotiate work relationships / Susan C. Eaton -- The prospects for unionism in a service society / Dorothy Sue Cobble.
- Call Number
- JBE 97-59
- ISBN
- 1566394791 (cloth : alk. paper)
- 1566394805 (pbk. : alk. paper)
- LCCN
- 96023091
- OCLC
- 34767522
- Title
- Working in the service society / edited by Cameron Lynne Macdonald and Carmen Sirianni.
- Imprint
- Philadelphia : Temple University Press, 1996.
- Series
- Labor and social change
- Bibliography
- Includes bibliographical references.
- Added Author
- Macdonald, Cameron Lynne.Sirianni, Carmen.
- Research Call Number
- JBE 97-59