Research Catalog
Empowering service excellence : beyond the quick fix
- Title
- Empowering service excellence : beyond the quick fix / Conrad Lashley.
- Author
- Lashley, Conrad.
- Publication
- London : Cassell, 1997.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | JBF 98-75 | Offsite |
Details
- Description
- viii, 208 p. : ill.; 25 cm.
- Series Statement
- Cassell services management
- Subject
- Bibliography (note)
- Includes bibliographical references (p. 199-206) and index.
- Call Number
- JBF 98-75
- ISBN
- 030433166X
- 0304331694 (pbk.)
- OCLC
- 38221119
- Author
- Lashley, Conrad.
- Title
- Empowering service excellence : beyond the quick fix / Conrad Lashley.
- Imprint
- London : Cassell, 1997.
- Series
- Cassell services management
- Bibliography
- Includes bibliographical references (p. 199-206) and index.
- Research Call Number
- JBF 98-75