Research Catalog
Assessing service quality : satisfying the expectations of library customers
- Title
- Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman.
- Author
- Hernon, Peter.
- Publication
- Chicago : American Library Association, 1998.
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JFF 98-3007 | Schwarzman Building - Main Reading Room 315 |
Details
- Additional Authors
- Altman, Ellen.
- Description
- xvii, 243 p. : ill.; 28 cm.
- Subject
- Bibliography (note)
- Includes bibliographical references (p. 231-237) and index.
- Call Number
- JFF 98-3007
- ISBN
- 0838934897 (alk. paper)
- LCCN
- 98008815
- OCLC
- 39334682
- Author
- Hernon, Peter.
- Title
- Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman.
- Imprint
- Chicago : American Library Association, 1998.
- Bibliography
- Includes bibliographical references (p. 231-237) and index.
- Added Author
- Altman, Ellen.
- Research Call Number
- JFF 98-3007