Research Catalog
Measuring customer satisfaction : survey design, use, and statistical analysis methods
- Title
- Measuring customer satisfaction : survey design, use, and statistical analysis methods / Bob E. Hayes.
- Author
- Hayes, Bob E., 1963-
- Publication
- Milwaukee, Wis. : ASQC Quality Press, c1998.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JBE 12-209 | Schwarzman Building - General Research Room 315 |
Details
- Description
- xviii, 278 p. : ill.; 24 cm.
- Subjects
- Bibliography (note)
- Includes bibliographical references (p. 261-266) and index.
- Call Number
- JBE 12-209
- ISBN
- 087389362X (alk. paper)
- LCCN
- 97003240
- OCLC
- 36647782
- Author
- Hayes, Bob E., 1963-
- Title
- Measuring customer satisfaction : survey design, use, and statistical analysis methods / Bob E. Hayes.
- Imprint
- Milwaukee, Wis. : ASQC Quality Press, c1998.
- Edition
- 2nd ed.
- Bibliography
- Includes bibliographical references (p. 261-266) and index.
- Research Call Number
- JBE 12-209