Research Catalog
What customers like about you : adding emotional value for service excellence and competitive advantage
- Title
- What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle.
- Author
- Freemantle, David.
- Publication
- London ; Santa Rosa, CA : Nicholas Brealey Publishing, 1998.
Items in the Library & Off-site
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | JBE 99-394 | Offsite |
Details
- Description
- 304 p. : ill.; 24 cm.
- Subjects
- Bibliography (note)
- Includes bibliographical references (p. 286-289) and index.
- Call Number
- JBE 99-394
- ISBN
- 1857882016 (alk. paper)
- LCCN
- 98030598
- OCLC
- vendor
- Author
- Freemantle, David.
- Title
- What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle.
- Imprint
- London ; Santa Rosa, CA : Nicholas Brealey Publishing, 1998.
- Bibliography
- Includes bibliographical references (p. 286-289) and index.
- Research Call Number
- JBE 99-394