Research Catalog
Wake up your call center : how to be a better call center agent
- Title
- Wake up your call center : how to be a better call center agent / Rosanne D'Ausilio.
- Author
- D'Ausilio, Rosanne, 1941-
- Publication
- West Lafayette, Ind. : Ichor Business Books, c1999.
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JBF 13-443 | Schwarzman Building - General Research Room 315 |
Details
- Description
- xv, 143 p. : ill.; 28 cm.
- Series Statement
- Customer access management
- Subjects
- Bibliography (note)
- Includes bibliographical references (p. 138-140) and index.
- Call Number
- JBF 13-443
- ISBN
- 1557531692 (pbk. : alk. paper)
- LCCN
- 99014112
- OCLC
- 40776803
- Author
- D'Ausilio, Rosanne, 1941-
- Title
- Wake up your call center : how to be a better call center agent / Rosanne D'Ausilio.
- Imprint
- West Lafayette, Ind. : Ichor Business Books, c1999.
- Edition
- Rev. and expanded ed.
- Series
- Customer access management
- Bibliography
- Includes bibliographical references (p. 138-140) and index.
- Research Call Number
- JBF 13-443