Research Catalog
Upset citizens & customers : how to deal with the angry, difficult, demanding public : a customer service guidebook for government and business service providers.
- Title
- Upset citizens & customers : how to deal with the angry, difficult, demanding public : a customer service guidebook for government and business service providers.
- Author
- Slowik, Donald W.
- Publication
- Evergreen Colo. : Evergreen Press, c2000.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JBD 13-455 | Schwarzman Building - General Research Room 315 |
Details
- Description
- xi, 202 p. : ill.; 23 cm.
- Alternative Title
- How to deal with the angry, difficult, demanding public
- Subjects
- Call Number
- JBD 13-455
- ISBN
- 1883342082 (pbk.)
- OCLC
- 42850299
- Author
- Slowik, Donald W.
- Title
- Upset citizens & customers : how to deal with the angry, difficult, demanding public : a customer service guidebook for government and business service providers.
- Imprint
- Evergreen Colo. : Evergreen Press, c2000.
- Edition
- 2nd ed.
- Research Call Number
- JBD 13-455