Research Catalog
E-service : 24 ways to keep your customers--when the competition is just a click away
- Title
- E-service : 24 ways to keep your customers--when the competition is just a click away / Ron Zemke, Tom Connellan.
- Author
- Zemke, Ron.
- Publication
- New York : American Management Association, c2001.
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JBE 13-1345 | Schwarzman Building - General Research Room 315 |
Details
- Additional Authors
- Connellan, Thomas K., 1942-
- Description
- viii, 341 p. : ill.; 24 cm.
- Subject
- Bibliography (note)
- Includes bibliographical references (p. 317-325) and index.
- Call Number
- JBE 13-1345
- ISBN
- 0814406068
- LCCN
- 00057607
- OCLC
- vendor
- Author
- Zemke, Ron.
- Title
- E-service : 24 ways to keep your customers--when the competition is just a click away / Ron Zemke, Tom Connellan.
- Imprint
- New York : American Management Association, c2001.
- Bibliography
- Includes bibliographical references (p. 317-325) and index.
- Added Author
- Connellan, Thomas K., 1942-
- Research Call Number
- JBE 13-1345