Research Catalog
Digital reference service in the new millennium : planning, management, and evaluation
- Title
- Digital reference service in the new millennium : planning, management, and evaluation / edited by R. David Lankes, John W. Collins III, Abby S. Kasowitz.
- Publication
- New York : Neal-Schuman Publishers, c2000.
Items in the Library & Off-site
Filter by
1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JFE 02-18813 | Schwarzman Building - Main Reading Room 315 |
Details
- Additional Authors
- Description
- xx, 246 p. : ill.; 23 cm.
- Series Statement
- The new library series ; no. 6
- Subject
- Bibliography (note)
- Includes bibliographical references and index.
- Contents
- Introduction. The foundations of digital reference / R. David Lankes -- Why reference is about to change forever (but not completely) / Joseph Janes -- Transforming reference staffing for the digital library / Susan Lessick -- Definitions of personal assistance in the new millennium : philosophical explorations of virtual reference service / Lorna Peterson -- Evolution or entropy? : The changing reference culture and the future of reference librarians / Myoung C. Wilson -- Collaborative Digital Reference Service : update on LC initiative / Diane Kresh and Linda Arret -- Digital reference quality criteria / Blythe Allison Bennett, Abby Kasowitz and R. David Lankes -- Managing growth for AskA services / Pauline Lynch -- Designing a virtual reference desk : intellectual property considerations / Brett Butler -- Simple and sophisticated methods for processing large volumes of question and answer information through the World Wide Web / Lynn Bry -- Digital reference service at the Georgia Institute of Technology / Bruce Henson -- Evaluating the "ask a question" service at the University of California, Irvine / Judy Horn and Kathryn Kjaer -- National Museum of American Art Reference Desk : a usage analysis of a digital reference service / Laura Sowers and Marilyn Domas White -- Moving reference to the Web / Susan McGlamery and Steve Coffman -- The University of North Texas Libraries' Online Reference Help Desk / Monika Antonelli and Martha Tarlton -- Click on the Wizard for help : using help desk software for real-time reference / Saundra Lipton -- Conclusion. An agenda for digital reference / R. David Lankes -- Appendix. Digital reference resources / compiled by Joann M. Wasik.
- Call Number
- JFE 02-18813
- ISBN
- 1555703844 (alk. paper)
- LCCN
- 00056235
- OCLC
- 44468971
- Title
- Digital reference service in the new millennium : planning, management, and evaluation / edited by R. David Lankes, John W. Collins III, Abby S. Kasowitz.
- Imprint
- New York : Neal-Schuman Publishers, c2000.
- Series
- The new library series ; no. 6
- Bibliography
- Includes bibliographical references and index.
- Added Author
- Lankes, R. David.Collins, John William, 1948-Kasowitz, Abby S.
- Research Call Number
- JFE 02-18813