Research Catalog
Empowerment : HR strategies for service excellence
- Title
- Empowerment : HR strategies for service excellence / Conrad Lashley.
- Author
- Lashley, Conrad
- Publication
- Oxford : Butterworth-Heinemann, 2001.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | JBE 01-2229 | Offsite |
Details
- Description
- xvii, 300 p. : ill.; 24 cm.
- Series Statement
- Hospitality, leisure and tourism
- Uniform Title
- Hospitality, leisure and tourism series
- Subject
- Note
- Previous ed. published as: Empowering service excellence. London : Cassell, 1997.
- Bibliography (note)
- Includes bibliographical references and index.
- Call Number
- JBE 01-2229
- ISBN
- 0750652446
- OCLC
- 46511943
- Author
- Lashley, Conrad.
- Title
- Empowerment : HR strategies for service excellence / Conrad Lashley.
- Imprint
- Oxford : Butterworth-Heinemann, 2001.
- Edition
- [New ed.]
- Series
- Hospitality, leisure and tourismHospitality, leisure and tourism series
- Bibliography
- Includes bibliographical references and index.
- Added Author
- Lashley, Conrad. Empowering service excellence.
- Research Call Number
- JBE 01-2229