Research Catalog
The value profit chain : treat employees like customers and customers like employees
- Title
- The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
- Author
- Heskett, James L.
- Publication
- New York ; London : Free Press, c2003.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | JBE 03-608 | Offsite |
Details
- Additional Authors
- Description
- xxii, 377 p. : ill.; 24 cm.
- Subjects
- Bibliography (note)
- Includes bibliographical references (p. 345-360) and index.
- Call Number
- JBE 03-608
- ISBN
- 0743225694
- LCCN
- 2002027162
- OCLC
- vendor
- Author
- Heskett, James L.
- Title
- The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
- Imprint
- New York ; London : Free Press, c2003.
- Bibliography
- Includes bibliographical references (p. 345-360) and index.
- Added Author
- Sasser, W. Earl.Schlesinger, Leonard A.
- Research Call Number
- JBE 03-608