Research Catalog

Title

Sharing expertise : beyond knowledge management / edited by Mark S. Ackerman, Volkmar Pipek, and Volker Wulf.

Publication

Cambridge, Mass. : MIT Press, c2003.

Items in the Library & Off-site

Details

Additional Authors

• Ackerman, Mark S.
• Pipek, Volkmar.
• Wulf, Volker.

Description

xx, 418 p. : ill.; 24 cm.

Subjects

• Human-computer interaction
• Knowledge management
• Organizational learning > Management
• Information technology > Management

Bibliography (note)

• Includes bibliographical references and index.

Contents

I. Overview and background -- Why organizations don't "know what they know": cognitive and motivational factors affecting the transfer of expertise / Pamela J. Hinds and Jeffrey Pfeffer -- Critical evaluation of knowledge management practices / Marleen Huysman, Kirk de Wit -- Coming to the crossroads of knowledge, learning, and technology: integrating knowledge management and workplace learning / Bill Penuel, Andrew Cohen -- II. Studies of expertise sharing in organizations -- Emergent expertise sharing in a new community / Geraldine Fitzpatrick -- Sharing expertise: challenges for technical support / Volkmar Pipek, Joachim Hinrichs, Volker Wulf -- Locating expertise: design issues for an expertise locator system / Kate Ehrlich -- Who's there? The knowledge-mapping approximation project / Mark S. Ackerman ... [et al.] -- Enabling communities of practice at EADS Airbus / Roland Haas, Wilfried Aulbur, Sunil Thakar -- III. Exploring technology for sharing expertise -- Using a room metaphor to ease transitions in groupware / Saul Greenberg and Mark Roseman -- NewsMate: Providing timely knowledge to mobile and distributed news journalists / Henrik Fagrell -- Supporting informal communities of practice within organization / R.T. Jim Eales -- Knowledge communities: online environments for supporting knowledge management and its social context / Thomas Erickson, Wendy A. Kellogg -- Expert-finding systems for organizations: problem and domain analysis and the DEMOIR approach / Dawit Yimam-Seid, Alfred Kobsa -- Automated discovery and mapping of expertise / Mark Maybury, Ray D'Amore, David House -- OWL: a system for the automated sharing of expertise / Frank Linton.

Call Number

JBE 03-776

ISBN

0262011956 (hc. : alk. paper)

LCCN

2002024418

OCLC

49320511

Title

Sharing expertise : beyond knowledge management / edited by Mark S. Ackerman, Volkmar Pipek, and Volker Wulf.

Imprint

Cambridge, Mass. : MIT Press, c2003.

Bibliography

Includes bibliographical references and index.

Added Author

Ackerman, Mark S.

Pipek, Volkmar.

Wulf, Volker.

Research Call Number

JBE 03-776