Research Catalog
The customer service workbook
- Title
- The customer service workbook / Neville Lake & Kristin Hickey.
- Author
- Lake, Neville.
- Publication
- London : Kogan Page, 2002.
Items in the Library & Off-site
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2 Items
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JBE 13-1387 [Text] | Schwarzman Building - General Research Room 315 |
| Text | Request in advance | *WSC-3115 | Offsite |
Details
- Additional Authors
- Description
- x, 223 p. : ill., ports.; 24 cm. +
- Series Statement
- The Sunday Times business enterprise guide
- Subject
- Customer services
- Note
- Published in association with the Institute of Directors.
- Bibliography (note)
- Includes bibliographical references and index.
- Supplement (note)
- One CD-ROM in pocket attached to inside back cover.
- Call Number
- JBE 13-1387
- ISBN
- 0749437898
- OCLC
- 49638490
- Author
- Lake, Neville.
- Title
- The customer service workbook / Neville Lake & Kristin Hickey.
- Imprint
- London : Kogan Page, 2002.
- Series
- The Sunday Times business enterprise guide
- Bibliography
- Includes bibliographical references and index.
- Supplement
- One CD-ROM in pocket attached to inside back cover.
- Added Author
- Hickey, Kristin.Institute of Directors.
- Research Call Number
- JBE 13-1387 [Text]*WSC-3115 [CD-ROM]