Research Catalog
Re-organising service work : call centres in Germany and Britain
- Title
- Re-organising service work : call centres in Germany and Britain / edited by Ursula Holtgrewe, Christian Kerst and Karen Shire.
- Publication
- Aldershot, Hants, England ; Burlington, VT., USA : Ashgate, c2002.
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | JBD 03-422 | Offsite |
Details
- Additional Authors
- Description
- xiii, 229 p. : ill.; 22 cm.
- Subject
- Bibliography (note)
- Includes bibliographical references and index.
- Call Number
- JBD 03-422
- ISBN
- 0754619559 (alk. paper)
- LCCN
- 2002071160
- OCLC
- vendor
- Title
- Re-organising service work : call centres in Germany and Britain / edited by Ursula Holtgrewe, Christian Kerst and Karen Shire.
- Imprint
- Aldershot, Hants, England ; Burlington, VT., USA : Ashgate, c2002.
- Bibliography
- Includes bibliographical references and index.
- Added Author
- Holtgrewe, Ursula.Kerst, Christian.Shire, Karen.
- Research Call Number
- JBD 03-422