Research Catalog

Information technology-enabled global customer service

Title
Information technology-enabled global customer service / [edited by] Tapio Reponen.
Publication
Hershey : Idea Group Pub., c2003.

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Details

Additional Authors
Reponen, Tapio.
Description
ii, 288 p. : ill.; 26 cm.
Subject
  • Customer services > Technological innovations > Management
  • International business enterprises > Communication systems > Management
  • Electronic commerce
  • Internet
  • Intranets (Computer networks)
  • Information technology > Management
  • Information resources management
Bibliography (note)
  • Includes bibliographical references and index.
Call Number
JBF 03-818
ISBN
1591400481
LCCN
2002027314
OCLC
vendor
Title
Information technology-enabled global customer service / [edited by] Tapio Reponen.
Imprint
Hershey : Idea Group Pub., c2003.
Bibliography
Includes bibliographical references and index.
Added Author
Reponen, Tapio.
Research Call Number
JBF 03-818
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