Research Catalog
Call Center operation : design, operation, and maintenance
- Title
- Call Center operation : design, operation, and maintenance / Duane E. Sharp.
- Author
- Sharp, Duane E.
- Publication
- Amsterdam ; Boston : Digital Press, c2003.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JBE 17-627 | Schwarzman Building - General Research Room 315 |
Details
- Description
- xiii, 303 p. : ill.; 24 cm.
- Subject
- Call centers > Management
- Bibliography (note)
- Includes bibliographical references (p. 283-285) and index.
- Call Number
- JBE 17-627
- ISBN
- 155558277X
- LCCN
- 2003043821
- OCLC
- 51655487
- Author
- Sharp, Duane E.
- Title
- Call Center operation : design, operation, and maintenance / Duane E. Sharp.
- Imprint
- Amsterdam ; Boston : Digital Press, c2003.
- Bibliography
- Includes bibliographical references (p. 283-285) and index.
- Research Call Number
- JBE 17-627