Research Catalog
Customer relationship management : concepts and tools
- Title
- Customer relationship management : concepts and tools / Francis Buttle.
- Author
- Buttle, Francis.
- Publication
- Oxford ; Burlington, MA : Butterworth-Heinemann, 2004.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | JBF 04-108 | Offsite |
Details
- Description
- xviii, 359 p. : ill.; 25 cm.
- Subject
- Customer relations > Management
- Bibliography (note)
- Includes bibliographical references and index.
- Call Number
- JBF 04-108
- ISBN
- 075065502X
- OCLC
- 52532509
- Author
- Buttle, Francis.
- Title
- Customer relationship management : concepts and tools / Francis Buttle.
- Imprint
- Oxford ; Burlington, MA : Butterworth-Heinemann, 2004.
- Bibliography
- Includes bibliographical references and index.
- Research Call Number
- JBF 04-108