Research Catalog

Title

Dealing with difficult people.

Publication

Boston : Harvard Business School Press, c2005.

Items in the Library & Off-site

Details

Additional Authors

Harvard Business School.

Description

ix, 140 p.; 22 cm.

Series Statement

The results-driven manager series

Subjects

• Personnel management
• Problem employees
• Interpersonal conflict

Bibliography (note)

• Includes bibliographical references.

Contents

Introduction -- What types of people must you deal with? Today's angry workplace: an interview with R. Brayton Bowen -- Crabs, cranks, and curmudgeons: how to manage difficult people / Constantine von Hoffman -- Don't just do something, sit there / David Whitemyer -- Will you help or heave your underperformers? / Paul Michelman -- Consequences: the secret to holding people accountable / Lila Booth -- Are you causing problem behavior? Don't avoid conflicts, manage them / Monci J. Williams -- How to handle difficult behaviors / Ken Cloke and Joan Goldsmith -- When to walk away from a fight / Rebecca M. Saunders -- Five questions about business/personal relationships with Ronna Lichtenberg -- The four myths of feedback / Jamie Higgins and Diana Smith -- How should you communicate with difficult people? Managing negativity -- Checklist for conducting a disciplinary conversation / Edward Prewitt -- Performance review anxiety / Beverly Ballaro -- "I just can't bring myself to talk about that with her": how to have difficult conversations -- The communication secrets of executive coaches: how to have conversations that lead to action / Nick Morgan -- Feedback in the future tense / Hal Plotkin.

Call Number

JBD 05-679

ISBN

1591396344

LCCN

2004010149

OCLC

55068023

Title

Dealing with difficult people.

Imprint

Boston : Harvard Business School Press, c2005.

Series

The results-driven manager series

Bibliography

Includes bibliographical references.

Added Author

Harvard Business School.

Research Call Number

JBD 05-679