Research Catalog
Cases in call center management : great ideas (th)at work
- Title
- Cases in call center management : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.
- Author
- Feinberg, Richard, 1950-
- Publication
- West Lafayette, Ind. : Ichor Business Books, c2005.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | JBF 05-324 | Offsite |
Details
- Additional Authors
- Description
- x, 356 p. : ill.; 28 cm.
- Subject
- Call centers > Management > Case studies
- Bibliography (note)
- Includes bibliographical references (p. 341-351) and index.
- Call Number
- JBF 05-324
- ISBN
- 1557533423 (pbk.)
- LCCN
- 2003026951
- OCLC
- 53900773
- Author
- Feinberg, Richard, 1950-
- Title
- Cases in call center management : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.
- Imprint
- West Lafayette, Ind. : Ichor Business Books, c2005.
- Bibliography
- Includes bibliographical references (p. 341-351) and index.
- Connect to:
- Added Author
- Ruyter, Ko de.Bennington, Lynne.
- Research Call Number
- JBF 05-324