Research Catalog
Wake up your call center : humanize your interaction hub
- Title
- Wake up your call center : humanize your interaction hub / Rosanne D'Ausilio.
- Author
- D'Ausilio, Rosanne, 1941-
- Publication
- West Lafayette, Ind. : Ichor Business Books, c2005.
Items in the Library & Off-site
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | JBF 05-396 | Offsite |
Details
- Description
- xviii, 212 p. : ill.; 28 cm.
- Series Statement
- Customer access management
- Subject
- Bibliography (note)
- Includes bibliographical references (p. 205-208) and index.
- Call Number
- JBF 05-396
- ISBN
- 1557533873
- OCLC
- 59228693
- Author
- D'Ausilio, Rosanne, 1941-
- Title
- Wake up your call center : humanize your interaction hub / Rosanne D'Ausilio.
- Imprint
- West Lafayette, Ind. : Ichor Business Books, c2005.
- Edition
- 4th ed.
- Series
- Customer access management
- Bibliography
- Includes bibliographical references (p. 205-208) and index.
- Research Call Number
- JBF 05-396