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It's all about service : how to lead your people to care for your customers

Title: It's all about service : how to lead your people to care for your customers / Ray Pelletier.
Author: Pelletier, Ray, 1948-
Publication: Hoboken, N.J. : John Wiley & Sons, c2005.

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Request for On-site Use Request Scan How do I pick up this item and when will it be ready?	Text	Request in advance	JBE 05-967	Offsite

Details

Description

xxiv, 232 p.; 24 cm.

Subject

Note

Includes index.

Contents

It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.

Call Number

JBE 05-967

ISBN

0471716758 (cloth)

LCCN

2004027960

OCLC

57068539
vendorOCM57068539

Author

Pelletier, Ray, 1948-

Title

It's all about service : how to lead your people to care for your customers / Ray Pelletier.

Imprint

Hoboken, N.J. : John Wiley & Sons, c2005.

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Research Call Number

JBE 05-967

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