Research Catalog
Service productivity management : improving service performance using Data Envelopment Analysis (DEA)
- Title
- Service productivity management : improving service performance using Data Envelopment Analysis (DEA) / H. David Sherman, Joe Zhu.
- Author
- Sherman, H. David.
- Publication
- New York : Springer, 2006.
Items in the Library & Off-site
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2 Items
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | JSE 06-1432 [Book] | Offsite | |
| Text | Request in advance | *WSC-5134 | Offsite |
Details
- Additional Authors
- Zhu, Joe, 1968-
- Description
- xxii, 328 p. : ill.; 25 cm. +
- Subject
- Note
- "Includes DEAFrontier software."
- Bibliography (note)
- Includes bibliographical references (p. [309]-318) and index.
- Call Number
- JSE 06-1432
- ISBN
- 0387332111
- LCCN
- 9780387332116
- OCLC
- 71222422
- Author
- Sherman, H. David.
- Title
- Service productivity management : improving service performance using Data Envelopment Analysis (DEA) / H. David Sherman, Joe Zhu.
- Imprint
- New York : Springer, 2006.
- Bibliography
- Includes bibliographical references (p. [309]-318) and index.
- Added Author
- Zhu, Joe, 1968-
- Other Standard Identifier
- 9780387332116
- Research Call Number
- JSE 06-1432 [Text]*WSC-5134 [CD-ROM]