Research Catalog

Damage control : why everything you know about crisis management is wrong

Title

Damage control : why everything you know about crisis management is wrong / Eric Dezenhall and John Weber.

Author

Dezenhall, Eric.

Publication

New York : Portfolio, 2007.

Supplementary Content

Available Online

Table of contents only

Items in the Library & Off-site

Filter by

1 Item

Item details
Status	Format	Access	Call Number	Item Location
Request for On-site Use Request Scan Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.	Text	Use in library	JBD 17-24	Schwarzman Building - General Research Room 315

Details

Additional Authors

Weber, John, 1955-

Description

xii, 212 p.; 22 cm.

Subject

Note

Includes index.

Contents

The Tylenol case isn't the model for every crisis -- Know the difference between a nuisance, a problem, a crisis, and a marketplace assault -- Blame and resentment -- Offense wins, defense loses -- Cloak every argument in a principle -- Preach to the choir -- Damage control means more than having to say you're sorry -- A crisis well managed is a tale of redemption -- When you can't make them like you, make them stop attacking you -- Dissuasion -- Do the media's job for them -- When the judge and jury need to know -- Write your own case history -- Know when to fold them -- The best case studies are the ones you'll never hear about -- In crisis, personality trumps planning -- Know whose side your team is on -- The crisis in your future.

Call Number