Research Catalog
Navigating the customer contact center in the 21st century : a technology and management guide
- Title
- Navigating the customer contact center in the 21st century : a technology and management guide / by William Durr.
- Author
- Durr, William.
- Publication
- Cleveland, OH : Advanstar Communications, c2001.
Items in the Library & Off-site
Filter by
1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JBD 10-500 | Schwarzman Building - General Research Room 315 |
Details
- Description
- viii, 201 p. : ill., maps; 23 cm.
- Subject
- Note
- Includes index.
- Call Number
- JBD 10-500
- ISBN
- 0929870573 (pbk.)
- OCLC
- 46807549
- Author
- Durr, William.
- Title
- Navigating the customer contact center in the 21st century : a technology and management guide / by William Durr.
- Imprint
- Cleveland, OH : Advanstar Communications, c2001.
- Research Call Number
- JBD 10-500