Research Catalog
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
- Title
- The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
- Author
- Heskett, James L.
- Publication
- New York : Free Press, c1997.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JBE 10-1378 | Schwarzman Building - General Research Room 315 |
Details
- Additional Authors
- Description
- xvii, 301 p. : ill.; 24 cm.
- Subject
- Bibliography (note)
- Includes bibliographical references and index.
- Call Number
- JBE 10-1378
- ISBN
- 0684832569
- LCCN
- 96044611
- OCLC
- 96044611
- Author
- Heskett, James L.
- Title
- The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
- Imprint
- New York : Free Press, c1997.
- Bibliography
- Includes bibliographical references and index.
- Added Author
- Sasser, W. Earl.Schlesinger, Leonard A.
- Research Call Number
- JBE 10-1378