Research Catalog
The 307information systems to BPO and offshoring
- Title
- The 307information systems to BPO and offshoring / [edited by] Leslie P. Willcocks and Mary C. Lacity.
- Publication
- Basingstoke [England] ; New York : Palgrave Macmillan, 2009.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JBD 09-307 | Schwarzman Building - General Research Room 315 |
Details
- Additional Authors
- Description
- xviii, 493 p. : ill.; 23 cm.
- Subjects
- Bibliography (note)
- Includes bibliographical references and index.
- Contents
- Outsourcing practice : the search for flexibility and control / Leslie Willcocks and Mary Lacity -- Realizing outsourcing expectations : incredible promises, credible outcomes / Mary Lacity, Rudy Hirschheim and Leslie Willcocks -- Contracting and relationships in IT outsourcing / Guy Fitzgerald and Leslie Willcocks -- Cooperative partnerships and IT outsourcing : from contractual obligation to strategic aliance? / Leslie Willcocks and Chong Choi -- Offshore outsourcing : a country too far? / Kuldeep Kumar and Leslie Willcocks -- IT outsourcing in public sector contexts : researching risk and strategy / Leslie Willcocks, Mary Lacity and Thomas Kern -- IT sourcing : examining the privatization option in public administration / Mary Lacity and Leslie Willcocks -- Analyzing IT outsourcing decisions : size, interdependency and risk / Wendy Currie and Leslie Willcocks -- Information technology insourcing : myths and realities / Rudy Hirschheim and Mary Lacity -- Contracts, control and "presentation" in IT outsourcing / Thomas Kern and Leslie Willcocks -- IT outsourcing configuration : defining and designing outsourcing arrangements / Sara Cullen, Peter Seddon and Leslie Willcocks -- IT outsourcing success : a framework for assessing intentions and outcomes / Sara Cullen, Peter Seddon and Leslie Willcocks -- Business process outsourcing : the promise of the enterprise partnership model / David Feeny, Leslie Willcocks and Mary Lacity -- Outcomes from offshore outsourcing : evidence from a client's perspective / Joseph Rottman and Mary Lacity -- Offshore outsourcing, strategy and the role of social capital / Joseph Rottman and Mary Lacity -- Creating global shared services : sourcing lessons from Reuters / Mary Lacity and Jim Fox.
- Call Number
- JBD 09-307
- ISBN
- 9780230205413 (alk. paper)
- 0230205410 (alk. paper)
- LCCN
- 2009013658
- OCLC
- 318191933
- Title
- The 307information systems to BPO and offshoring / [edited by] Leslie P. Willcocks and Mary C. Lacity.
- Imprint
- Basingstoke [England] ; New York : Palgrave Macmillan, 2009.
- Bibliography
- Includes bibliographical references and index.
- Added Author
- Lacity, Mary Cecelia.Willcocks, Leslie.
- Research Call Number
- JBD 09-307