Research Catalog
Beyond the ultimate question : a systematic approach to improve customer loyalty
- Title
- Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes.
- Author
- Hayes, Bob E., 1963-
- Publication
- Milwaukee, Wis. : ASQ Quality Press, 2009.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JBE 09-1726 | Schwarzman Building - General Research Room 315 |
Details
- Description
- xxxiii, 396 p. : ill.; 24 cm.
- Subject
- Bibliography (note)
- Includes bibliographical references and index.
- Call Number
- JBE 09-1726
- ISBN
- 9780873897723 (alk. paper)
- 0873897722 (alk. paper)
- LCCN
- 2009023442
- OCLC
- YBP 2009023442
- Author
- Hayes, Bob E., 1963-
- Title
- Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes.
- Imprint
- Milwaukee, Wis. : ASQ Quality Press, 2009.
- Bibliography
- Includes bibliographical references and index.
- Research Call Number
- JBE 09-1726