Research Catalog
Superior customer satisfaction and loyalty : engaging customers to drive performance
- Title
- Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein.
- Author
- Goldstein, Sheldon D.
- Publication
- Milwaukee, Wis. : ASQ Quality Press, 2009.
Items in the Library & Off-site
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JBE 09-1773 | Schwarzman Building - General Research Room 315 |
Details
- Description
- xii, 124 p. : ill.; 24 cm.
- Subject
- Bibliography (note)
- Includes bibliographical references and index.
- Call Number
- JBE 09-1773
- ISBN
- 9780873897754 (hc)
- 0873897757 (hc)
- LCCN
- 2009028328
- OCLC
- YBP 2009028328
- Author
- Goldstein, Sheldon D.
- Title
- Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein.
- Imprint
- Milwaukee, Wis. : ASQ Quality Press, 2009.
- Bibliography
- Includes bibliographical references and index.
- Research Call Number
- JBE 09-1773