Research Catalog
Answering the ultimate question : how Net Promoter can transform your business
- Title
- Answering the ultimate question : how Net Promoter can transform your business / Laura L. Brooks, Richard Owen.
- Author
- Brooks, Laura L., 1963-
- Publication
- San Francisco, CA : Jossey-Bass, c2009.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JBE 17-656 | Schwarzman Building - General Research Room 315 |
Details
- Additional Authors
- Owen, Richard, 1965-
- Description
- xiv, 304 p. : ill.; 24 cm.
- Alternative Title
- How Net Promoter can transform your business
- Net Promoter
- Subjects
- Bibliography (note)
- Includes bibliographical references (p. 291-293) and index.
- Call Number
- JBE 17-656
- ISBN
- 9780470260692 (cloth)
- 0470260696 (cloth)
- LCCN
- 2008032858
- OCLC
- 226361771
- Author
- Brooks, Laura L., 1963-
- Title
- Answering the ultimate question : how Net Promoter can transform your business / Laura L. Brooks, Richard Owen.
- Imprint
- San Francisco, CA : Jossey-Bass, c2009.
- Edition
- 1st ed.
- Bibliography
- Includes bibliographical references (p. 291-293) and index.
- Connect to:
- Added Author
- Owen, Richard, 1965-
- Research Call Number
- JBE 17-656