Research Catalog

Title

The professional service firm50, or, Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation! / by Tom Peters.

Author

Peters, Thomas J.

Publication

New York : Knopf, 1999.

Supplementary Content

• Contributor biographical information
• Publisher description

Items in the Library & Off-site

Details

Description

xi, 228 pages; 18 cm

Summary

Offers advice on selecting clients, organizing projects, reviewing current work, attracting the best employees, and creating effective marketing.

Series Statement

Reinventing work

Uniform Title

Reinventing work.

Alternative Title

Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation!

Subject

• Service industries > Management
• Customer services > Management

Bibliography (note)

• Includes bibliographical references (pages 225-226).

Contents

Introduction: The Inexorable "PSF" Logic -- PSF = Inc. + Clients + Projects! -- Think Inc. -- Commit "Cool" -- Think Client. Period -- Select Clients very carefully -- Seek out Clients who are leaders -- F-i-r-e Clients ... upon occasion -- Turn every "task" into a Project -- The Work Matters! -- Become a Catalyst for Revolution -- Portfolio Quality! -- Visit every client -- Create an immodest Current Projects List -- You are a Venture Capitalist -- Conduct a weekly--or a more frequent--formal Current Projects Review -- Words ... matter -- Impact! -- Transform every "job" into a ... WOW! Project -- Never ever compromise your Identity -- Pursue ... P-A-S-S-I-O-N -- Measure: Did we make an impact? -- Tom's Epithet No. 1: "Thoroughly Professional ... But Not Provocative" -- L-E-A-D Your Client! -- Another-flavor-of WOW: Politics -- PSF success boils down to ... the fine art of balance -- Accounting (etc.) is a performing art -- Speaking of accounting ... remember the bottom line: "Business-ing" -- Got any quirky projects on the list? -- Think ... Legacy -- Pitch in ... or bail out! -- Practice serial monogamy -- PSFs need Vision Statements! -- We help people! -- Live with 'Em! -- Make Clients an integral part of every project team -- Cohabit with the Client! -- Turn the Client into an expert! -- Engage Clients in a measured "risk progression" process -- Insist that Clients submit a formal evaluation of "your people" (and "their people") at the end of each project -- Think External -- Client-centric = PSF Imperative -- Bring in wild and woolly outsiders. E-x-p-a-n-d the box -- A Culture of Urgency! -- Create a "sense of urgency"/"excitement"/"vibrancy"/"buzz" -- Hot Teams thrive in Hot Spaces -- Celebrate ... constantly! -- Projects-worth-doing are bumpy -- You need a clown! -- Love thy "support staff" -- A rabid scheduler is a must! -- We're in this for the money! -- Pay attention to the "hard stuff" ... e.g.: Methodology -- Embrace marketing -- Knowledge-Is-Us! -- Become a Research & Development evangelist -- Devote a sizable share of effort/revenues to Knowledge Development -- Turn your current portfolio of projects into a ... Research & Development playground/gold mine -- Think ... Design -- Evaluate the possible bases of PSF competitive advantage -- Talent! -- Become a ... Connoisseur of Talent -- We want to be a Magnet for Talent -- Cherish instability! Mix up teams! -- Mix redux: Encourage turnover! -- Demand that every PSF member be known for ... something -- Admiration beats affection -- Champion passion. Champion perfection -- Create stories/mythology around "project winners" -- T-R-A-I-N. Teach the "Professional Service Firm Basics" ... with a vengeance -- Provide "project management-leadership" opportunities ... ASAP -- Cherish great listening skills -- Geeks--the antisocial, masterful diggers-of-obscure-facts--should be adored! -- Challenge! Challenge! Challenge! -- It's Ours! -- Think ... Dream ... Act: Wow! Beauty! Impact! Distinction! -- We own this place! -- The Movement.

Call Number

JBC 17-43

ISBN

• 0375407715
• 9780375407710

LCCN

99033616

OCLC

41580458

Author

Peters, Thomas J.

Title

The professional service firm50, or, Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation! / by Tom Peters.

Imprint

New York : Knopf, 1999.

Edition

1st ed.

Type of Content

text

Type of Medium

unmediated

Type of Carrier

volume

Series

Reinventing work

Reinventing work.

Bibliography

Includes bibliographical references (pages 225-226).

Connect to:

Sample text

Contributor biographical information

Publisher description

Other Form:

Online version: Peters, Thomas J. Professional service firm50, or, Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation! 1st ed. New York : Knopf, 1999 (OCoLC)891422326

Research Call Number

JBC 17-43