Research Catalog

Title

Surprise! : from CEOs to Navy Seals : how a select group of professionals prepare for and respond to the unexpected / Dave Baiocchi, D. Steven Fox.

Author

Baiocchi, Dave

Publication

Santa Monica, CA : RAND, [2013]

Items in the Library & Off-site

Details

Additional Authors

• Fox, D. Steven
• National Defense Research Institute (U.S.)
• United States. National Reconnaissance Office.

Description

xxiii, 82 pages : illustrations (some color); 23 cm

Summary

This report relates what professionals believe creates surprise, how they respond to it, and how the effects of surprise can be mitigated. To understand how different professions respond to surprise, RAND researchers developed a framework that categorizes professionals⁰́₉ responses to surprise in terms of the time available to respond and the level of chaos in the environment, then conducted discussions with representatives from 13 different professions, including former ambassadors, chief executive officers, military personnel, and physicians. RAND observed that the interviewees all used common coping strategies, such as relying on past experience and trying to reduce the level of chaos in the environment. However, there were also important differences in the responses taken by different types of professionals: ⁰śtrategists⁰́₊ (e.g., CEOs and foreign service officers) focused more on controlling anger and ego, and communicating and coordinating with others, while ⁰́₋tacticians⁰́₊ (e.g., medical practitioners and SWAT team members)⁰́₄who typically have a shorter response time⁰́₄focused more on controlling panic and buying time. The report concludes with recommendations on how practitioners can better prepare for and respond to surprise.

Subject

• Emergency management
• Surprise

Note

• At head of title: RAND, National Defense Research Institute.
• "Prepared for the National Reconnaisance Office."

Bibliography (note)

• Includes bibliographical references (pages 81-82).

Contents

Introduction -- Why Study Surprise? -- Research Objective, Definitions, and Initial Conceptual Models -- Research Hypotheses -- Research Method -- What Strategies Are Common Across Professions? -- How Does the Level of Environmental Chaos Affect Practitioners⁰́₉ Responses to Surprises? -- How Do Strategists Differ from Tacticians in Dealing with Surprise? -- Surprise as an Opportunity -- Helpful Lessons from Specific Professions -- Key Observations and Their Implications.

Call Number

JBE 17-1404

ISBN

• 9780833081032
• 0833081039

LCCN

2013030891

OCLC

854956989

Author

Baiocchi, Dave, author.

Title

Surprise! : from CEOs to Navy Seals : how a select group of professionals prepare for and respond to the unexpected / Dave Baiocchi, D. Steven Fox.

Publisher

Santa Monica, CA : RAND, [2013]

Type of Content

text

Type of Medium

unmediated

Type of Carrier

volume

Bibliography

Includes bibliographical references (pages 81-82).

Connect to:

http://www.rand.org/pubs/research_reports/RR341.html

Added Author

Fox, D. Steven, author.

National Defense Research Institute (U.S.)

United States. National Reconnaissance Office.

Other Form:

Online version: Baiocchi, Dave. Surprise! Santa Monica, CA : RAND, [2013] 9780833081049 (DLC) 2013031251

Report No.

RAND/RR-341-NRO

Research Call Number

JBE 17-1404