Research Catalog

Title

Creating policies for results : from chaos to clarity / Sandra Nelson and June Garcia for the Public Library Association.

Author

Nelson, Sandra S.

Publication

Chicago : American Library Association, 2003.

Items in the Library & Off-site

Details

Additional Authors

• Garcia, June.
• Public Library Association.

Description

xv, 232 pages : illustrations; 28 cm

Summary

"Covering governance and organizational structure, management policies, and services relating to customers, circulation, information, and groups, this comprehensive how-to addresses each major library area. Follow these guidelines to: create sound and legally defensible policies; customize policies appropriate to your library's specific mission, customers, and size using proven work forms; serve customers more effectively by updating, clarifying, and communicating new and revised policies; address needs of a changing customer base; create guidance and contingency plans for emergencies; and add details and enforcement procedures for as many situations as possible."--Page 4 of cover.

Series Statement

PLA results series

Uniform Title

PLA results series.

Subject

• Public libraries > Administration
• Library rules and regulations
• Public libraries > United States > Administration
• Library rules and regulations > United States
• Bibliothèques publiques > Administration
• Bibliothèques > Règlements
• Bibliothèques publiques > États-Unis > Administration
• Bibliothèques > Règlements > États-Unis
• Library rules and regulations. > United States
• United States

Bibliography (note)

• Includes bibliographical references and index.

Contents

Figures -- Issues: Functions of library policies, legal support -- Inventory: Purpose & design of a policy audit inventory -- Policy audit assessment -- Policy development -- Policy implementation -- POLICY DEVELOPMENT TEMPLATES: Governance and organizational structure; Staff Association activities -- MANAGEMENT POLICIES: Confidentiality of library records; Statistics; Petty cash; Fund-raising and donations; Reconsideration of library materials; Building maintenance; Emergencies and disasters; Meeting room use; Exhibits and displays; Bulletin boards; Distribution of nonlibrary materials; Staff committees and staff task forces; Inclement weather and closing; Customer service; Customer behavior; Unattended children; CIRCULATION SERVICES: Library cards for residents -- ... for nonresidents -- Loan periods and loan limits -- Renewals -- Reserves -- Claims returned or never had -- Lost or damaged materials -- Fines and fees -- Borrowing materials by staff information services -- Priorities for reference service -- ILL -- Internet use -- Use of library computers -- GROUP SERVICES: Library programs -- Co-sponsored programs in the library -- Community presentations -- Special events -- Tours -- Computer training for the public -- INSTRUCTIONS AND WORKFORMS: Contents of library policy manual -- Other policy statements, regulations, procedures, and guidelines -- Policy audit inventory log -- Policy audit inventory results -- Defining policy elements -- Evaluation criteria -- Policy element review summary -- Policy revision and development summary -- Master schedule -- Glossary of policy terms.

Call Number

JFF 18-1609

ISBN

• 0838935354
• 9780838935354

LCCN

2003006971

OCLC

51977868

Author

Nelson, Sandra S.

Title

Creating policies for results : from chaos to clarity / Sandra Nelson and June Garcia for the Public Library Association.

Imprint

Chicago : American Library Association, 2003.

Type of Content

text

Type of Medium

unmediated

Type of Carrier

volume

Series

PLA results series

PLA results series.

Bibliography

Includes bibliographical references and index.

Connect to:

Table of contents

Added Author

Garcia, June.

Public Library Association.

Research Call Number

JFF 18-1609