Research Catalog
Secret service : hidden systems that deliver unforgettable customer service
- Title
- Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
- Author
- DiJulius, John R., 1964-
- Publication
- New York : AMACOM, ©2003.
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JFE 19-3160 | Schwarzman Building - Main Reading Room 315 |
Details
- Description
- xix, 172 pages : illustrations; 23 cm
- Subjects
- Note
- Includes index.
- Bibliography (note)
- Includes bibliographical references and index.
- Contents
- Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
- Call Number
- JFE 19-3160
- ISBN
- 0814471714
- 9780814471715
- LCCN
- 2002014953
- OCLC
- 50623126
- Author
- DiJulius, John R., 1964-
- Title
- Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
- Imprint
- New York : AMACOM, ©2003.
- Type of Content
- text
- Type of Medium
- unmediated
- Type of Carrier
- volume
- Bibliography
- Includes bibliographical references and index.
- Research Call Number
- JFE 19-3160