Research Catalog

"I love you more than my dog" : five decisions that drive extreme customer loyalty in good times and bad

Title
"I love you more than my dog" : five decisions that drive extreme customer loyalty in good times and bad / Jeanne Bliss.
Author
Bliss, Jeanne.
Publication
New York : Portfolio, 2009.

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StatusFormatAccessCall NumberItem Location
TextUse in library JBD 09-827Schwarzman Building - General Research Room 315

Details

Description
xii, 206 p.; 22 cm.
Subject
  • Customer loyalty
  • Customer relations > Management
Note
  • Includes index.
Call Number
JBD 09-827.
ISBN
  • 9781591842958 : HRD
  • 1591842956 : HRD
LCCN
2009017775
Author
Bliss, Jeanne.
Title
"I love you more than my dog" : five decisions that drive extreme customer loyalty in good times and bad / Jeanne Bliss.
Imprint
New York : Portfolio, 2009.
Research Call Number
JBD 09-827.
JBD 09-827
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