Research Catalog
Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees
- Title
- Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / Doug Lipp.
- Author
- Lipp, Doug.
- Publication
- New York : McGraw-Hill, 2013.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JBE 13-704 | Schwarzman Building - General Research Room 315 |
Details
- Description
- xviii, 222 pages; 23 cm
- Subject
- Bibliography (note)
- Includes bibliographical references and index.
- Contents
- Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson 1: setting the stage for success -- Lesson 2: capture hearts and minds -- Lesson 3: it takes art and science -- Lesson 4: gather facts and feelings -- Lesson 5: be willing to change or be willing to perish -- Lesson 6: simplify the complex -- Lesson 7: the honeymoon will end -- Lesson 8: keep plussing the show -- Lesson 9: beyond orientation -- Lesson 10: the language of success -- Lesson 11: give back -- Lesson 12: communicate globally -- Lesson 13: work hard, play hard.
- Call Number
- JBE 13-704
- ISBN
- 9780071808071 (alk. paper)
- 0071808078 (alk. paper)
- LCCN
- 2013002473
- OCLC
- 806017863
- Author
- Lipp, Doug.
- Title
- Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / Doug Lipp.
- Publisher
- New York : McGraw-Hill, 2013.
- Type of Content
- text
- Type of Medium
- unmediated
- Type of Carrier
- volume
- Bibliography
- Includes bibliographical references and index.
- Research Call Number
- JBE 13-704