Research Catalog
The value profit chain : treat employees like customers and customers like employees
- Title
- The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger.
- Author
- Heskett, James L
- Publication
- New York : The Free Press, 2014.
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Stavros Niarchos Foundation Library to submit a request in person. | Text | No restrictions | *R-SIBL HF5415.5 .H473 | Stavros Niarchos Foundation Library - Yoseloff Business Center - Research Reference |
Details
- Additional Authors
- Description
- xxii, 377 pages : illustrations; 23 cm
- Subject
- Bibliography (note)
- Includes bibliographical references (pages 345-360) and index.
- Call Number
- HF5415.5
- ISBN
- 9781476799988
- 1476799989
- OCLC
- bl2014041849
- Author
- Heskett, James L, author.
- Title
- The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger.
- Publisher
- New York : The Free Press, 2014.
- Type of Content
- text
- Type of Medium
- unmediated
- Type of Carrier
- volume
- Bibliography
- Includes bibliographical references (pages 345-360) and index.
- Added Author
- Sasser, W. Earl, author.Schlesinger, Leonard A, author.
- Other Editions:
- Reproduction of (manifestation): Heskett, James L. Value profit chain New York : The Free Press, 2003 (DLC) 2002027162
- Research Call Number
- *R-SIBL HF5415.5 .H473