Research Catalog
Service fanatics : how to build superior patient experience the Cleveland Clinic way
- Title
- Service fanatics : how to build superior patient experience the Cleveland Clinic way / James Merlino.
- Author
- Merlino, James
- Publication
- New York : McGraw-Hill Education, [2015]
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person. | Text | Use in library | JBE 15-268 | Schwarzman Building - General Research Room 315 |
Details
- Description
- xxvi, 260 pages; 24 cm
- Subject
- Cleveland Clinic Foundation > Customer services
- Cleveland Clinic Foundation
- Hospital patients
- Patient satisfaction
- Patient-centered health care
- Patient satisfaction > Ohio > Cleveland > Case studies
- Hospitals > Customer services > Ohio > Cleveland > Case studies
- Hospitals > Personal Narratives
- Patient Satisfaction > Personal Narratives
- Organizational Case Studies > Personal Narratives
- Physician-Patient Relations > Personal Narratives
- Quality of Health Care > Personal Narratives
- Bibliography (note)
- Includes bibliographical references and index.
- Contents
- Transformed by the patient experience -- Patients first as true north -- Leading for change -- Defining patient experience and strategy -- Culture is critical -- Cultural alignment : the Cleveland Clinic experience -- Physician involvement is vital -- Want to know what patients think? Ask! -- Execution is everything -- Healthcare requires service excellence -- Doctors need to communicate better -- Creating partnerships with patients -- Getting it done has defined our success.
- Call Number
- JBE 15-268
- ISBN
- 9780071833257 (alk. paper)
- 0071833250 (alk. paper)
- LCCN
- 2014033589
- OCLC
- 875519885
- Author
- Merlino, James, author.
- Title
- Service fanatics : how to build superior patient experience the Cleveland Clinic way / James Merlino.
- Publisher
- New York : McGraw-Hill Education, [2015]
- Type of Content
- text
- Type of Medium
- unmediated
- Type of Carrier
- volume
- Bibliography
- Includes bibliographical references and index.
- Research Call Number
- JBE 15-268