Research Catalog

Title

Creating a Culture of Service. with Elizabeth (McLeod) Lotardo and Lisa Earle McLeod

Author

(McLeod) Lotardo, Elizabeth

Publication

Carpenteria, CA linkedin.com, 2018.

Supplementary Content

LinkedIn Learning login page accessible with a valid library card and PIN

Items in the Library & Off-site

Holdings

Details

Additional Authors

• Earle McLeod, Lisa
• linkedin.com (Firm)

Summary

• Discover how to develop a service-oriented team. Learn how to communicate your purpose, emphasize your customers, and create a strategic vision to reinforce a culture of service.
• A culture of service extends far beyond your customer service department. Developing a service-oriented organization or team requires clarity of messaging and operating through a lens of impact. In this course, leadership consultants Lisa Earle McLeod and Elizabeth McLeod help leaders communicate their customer-focused purpose and outline processes and policies that support these values. They share how exceptional leaders help their teams shine, and how making some small—but meaningful—changes to how you talk about money, mistakes, and even the firing of employees can make a big difference in the engagement and performance of your team.

Genre/Form

Instructional and educational works.

Note

• 2/06/201812:00:00AM

Performer (note)

• Presenter: Elizabeth (McLeod) Lotardo

System Details (note)

• Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.

OCLC

LDC647653

Author

(McLeod) Lotardo, Elizabeth, speaker.

Title

Creating a Culture of Service. with Elizabeth (McLeod) Lotardo and Lisa Earle McLeod

Publisher

Carpenteria, CA linkedin.com, 2018.

Playing Time

00h:49m:38s

Type of Medium

computer

Type of Carrier

online resource

Cast

Presenter: Elizabeth (McLeod) Lotardo

System Details

Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.

Connect to:

LinkedIn Learning login page accessible with a valid library card and PIN

thumbnail

Added Author

Earle McLeod, Lisa, speaker.

linkedin.com (Firm)

Branch Call Number

eLEARN