Research Catalog

Title

Developing a Service Mindset. with Elizabeth (McLeod) Lotardo and Lisa Earle McLeod

Author

(McLeod) Lotardo, Elizabeth

Publication

Carpenteria, CA linkedin.com, 2018.

Supplementary Content

LinkedIn Learning login page accessible with a valid library card and PIN

Items in the Library & Off-site

Holdings

Details

Additional Authors

• Earle McLeod, Lisa
• linkedin.com (Firm)

Summary

• Keep your customers top of mind—even if you're not in a customer-facing role. Learn how to cultivate a service mindset and connect the dots between your job and customer impact.
• The individuals and organizations that succeed are the ones who are laser focused on the customer. Even if you're not in a customer-facing role, knowing how your job connects to your customers gives you a better frame for strategic decision-making, and helps you feel more connected to the purpose of your job. This makes you feel more motivated and more fulfilled at work. In this course, Lisa Earle McLeod and Elizabeth McLeod help you connect the dots between your job and customer impact, and they provide strategies and behaviors for keeping your customers top of mind. They explain how to determine where you fit in your customer's world, and how to keep the focus on the customer when you talk about wins, goals, and mistakes. They also share strategies for sustaining your service mindset-even when your organization isn't particularly customer focused.

Genre/Form

Instructional and educational works.

Note

• 2/15/201812:00:00AM

Performer (note)

• Presenter: Elizabeth (McLeod) Lotardo

System Details (note)

• Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.

OCLC

LDC645012

Author

(McLeod) Lotardo, Elizabeth, speaker.

Title

Developing a Service Mindset. with Elizabeth (McLeod) Lotardo and Lisa Earle McLeod

Publisher

Carpenteria, CA linkedin.com, 2018.

Playing Time

00h:41m:36s

Type of Medium

computer

Type of Carrier

online resource

Cast

Presenter: Elizabeth (McLeod) Lotardo

System Details

Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.

Connect to:

LinkedIn Learning login page accessible with a valid library card and PIN

thumbnail

Added Author

Earle McLeod, Lisa, speaker.

linkedin.com (Firm)

Branch Call Number

eLEARN