Research Catalog

Evaluation of public services and public services personnel

Title
Evaluation of public services and public services personnel / Bryce Allen, editor.
Author
Allerton Park Institute (32nd : 1990 : Monticello, Ill.)
Publication
Urbana-Champaign, Ill. : University of Illinois, Graduate School of Library and Information Science, [1991], ©1991.

Items in the Library & Off-site

Filter by

1 Item

StatusFormatAccessCall NumberItem Location
Request for On-site UseRequest Scan
How do I pick up this item and when will it be ready?
TextRequest in advance Z711 .A383 1990Off-site

Holdings

Details

Additional Authors
University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science.
Description
212 pages : illustrations; 24 cm.
Series Statement
Allerton Park Institute ; no. 32
Uniform Title
Allerton Park Institute (Series) ; no. 32.
Subject
  • Reference services (Libraries) > Evaluation > Congresses
  • Public services (Libraries) > Evaluation > Congresses
  • Reference librarians > Rating of > Congresses
  • Library personnel management > Congresses
  • Librarians
  • Library Services
  • Library Administration
Genre/Form
Congress.
Note
  • "Papers presented at the Allerton Park Institute, sponsored by University of Illinois Graduate School of Library and Information Science, held October 28-30, 1990 ... Monticello, Illinois"--Ser. t.p.
Bibliography (note)
  • Includes bibliographical references and index.
Contents
Introduction / Bryce Allen -- Can we get there from here? / James Rettig -- Scouting the perimeters of unobtrusive study of reference / Thomas Childers -- The diagnostic evaluation of reference service in an academic library / F.W. Lancaster, Cheryl Elzy, Alan Nourie -- Gathering and using patron and librarian perceptions of question-answering success / Charles A. Bunge -- User-centered evaluation of information retrieval / Prudence Dalrymple -- Minimum standards as a first step toward evaluation of reference services in a multitype system / Mary Goulding -- Assessing service to special populations / Betty J. Turock -- Evaluation of reference personnel / Richard Rubin -- Peer performance appraisal of reference librarians in a public library / Geraldine B. King, Suzanne H. Mahmoodi.
ISBN
0878450866
LCCN
91208241
OCLC
  • 24230984
  • ocm24230984
  • SCSB-14299068
Owning Institutions
Columbia University Libraries